When finding a spot for your modem, follow these tips for the best results. Choose the right tool. When you attempt to access the internet in a web browser on a blocked device, the website tries to load and fails with a message that the site can’t be reached or the internet is down.   Click the Ping option in the top menu 0.400 18 – When running a speed test, a consistent stream of small pieces of information, known as packets, are sent and downloaded from the closest server obtainable by the site. This speed test checks the speed between your smartphone, tablet, computer, or other device and the internet. Rogers and Yahoo! 3 9 1.000 -1.700 Sign in to the MyWiFi App. 38.983 Mean upload speed increased 45.3% during the same period. This is especially important when running a WiFi speed test. Open the command prompt. Devices are identified by device type or your personalized label. We’ve all used WiFi before, but understanding exactly how it works can help you get the most out of your Rogers internet service. NO 256QAM A third party opinion is necessary and the provider shouldn't be allowed anywhere near the process. Pods create multiple WiFi access points throughout your home that all work together with the modem as a single WiFi network. We’ll need that to help diagnose the source of the problem. Select the results in the window below, and then right-click and select Copy or press COMMAND+C to copy the text 1.100 38.983 31 In the newly opened command prompt window, type: tracert www.google.com Logging in to CGN and newer modems: (CGN3/CGNACR/CGNACSMR/CGNM) Username: cusadmin Password: This will be your WiFi password This speed represents the amount of bandwidth available to all of your devices in your home, whether connected over WiFi or Ethernet (wired). You can also share these results by copying the URL after the internet test. If you’re experiencing intermittent or consistent latency/high ping when gaming, streaming, and/or during voice/video calls with a wired connection to your modem. 38.605 0.800 Done: sec. Tap on the   >   arrow next to   My WiFi networks   title. NA You can check the connection quality of your eero devices and you can find the current status of your network. You can enable or disable the guest WiFi network by tapping the   Enable Guest WiFi   toggle. These results will be affected by the speed to your modem and your WiFi network. IgniteTV XB6A/T Username: Admin Password: This will be your WiFi password The recommended sequence to read the speed results is from top-left to the bottom right. An internet speed test measures the connection speed and quality of your connected device to the internet. Devices are identified by device type or your personalized label. The good internet connection will have the high download, upload speeds and low latency. 651000000 Channel ID Ignite SmartStream. Missing one or more channels on the downstream side or a signal level outside of the accepted range listed coupled with observed intermittency with a wired connection, slow wired speeds, or missing cable TV channels. In this context, it represents the time it takes a data package to complete its roundtrip over the network and the acknowledgment from the server that it was received. But before we get to these, we first want to discuss how to perform each test. When you try to access internet in a web browser on a paused device, you will see different messages based on whether it is a secure (https) or unsecure (http) website. A ping test sends a small data packet to a server and if it receives a data packet back, then you have a connection. Tap   Share. Once paused, the device you selected won’t be able to access your home internet temporarily, and it won’t automatically switch to using cellular data. 37.750 Take all other devices offline. New Ignite Internet packages come with Ignite WiFi Hub, a streamlined app and website to help you monitor and manage your home network. 2.000 10   Avoid spots where other wireless devices or appliances are likely to create signal interference. YES 633000000 If you ever experience an issue with your eero network, it’s a good idea to run a network health check. Continuing to Recognize our Resident Experts! That's what we're here for! Open up your preferred browser (Chrome is recommended) and navigate to this url: If you have an IgniteTV XB6 modem however, navigate to   If you have time to troubleshoot however we would recommend not doing so as this resets the internal timer on the modem showing its connection to the Rogers server. Recording the data throughput against measurement time finally yields the available internet speed for downloading data. Running your test – We recommend running the speed test with 2 separate devices at the same time. Automatic updates for software or file backups can also result in unexpected data downloads and uploads. The time it takes the data package to complete the roundtrip is called latency, also known as ping.