But, the real ROI of CX remains elusive for many. Where the bottom line meets the top line—crafting customer experiences that create competitive market advantage. Let's talk about how we can help you improve your customer experience - and deliver real results. Armed with deep Salesforce expertise and the latest technologies, Sudarshan helps connect companies with their constituents to drive growth and other goals. Calvin is a senior manager in our Customer Experience practice. The ability to interact with customers in a personal way that hits on their specific interests lets you create valuable experiences that enable long-term success. X. From invoicing and billing to social media support, every department plays a crucial role in a business’ customer experience. And when numerous departments work together, they can develop collaborative solutions to streamline the customer experience. He was instrumental in building Etherios’ capabilities to provide transformational thought leadership to customer service executives while successfully executing Service Cloud and Salesforce Platform implementations. We can help with that. West Monroe included in Forrester’s Now Tech: Employee Experience Consulting Practices, Q3 2020, West Monroe is featured in Forrester's PEAK Coaching: Level Up Your Leaders To Drive Performance. Experience Strategy & Design Vision, design, data, and operational change: key ingredients for a winning customer, partner, or employee experience that creates financial value. Bartee is a senior architect in our Customer Experience practice who specializes in using Salesforce to help clients gain competitive advantage. FeaturedCustomers has 812,818 validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos … Looks like you’ve clipped this slide to already. The heart of what customers need now: Human connection and experiences, The Great Restart: 3 Customer-Centric Steps to Building a Strong Offense, West Monroe is mentioned in Gartner’s Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide 2020, West Monroe’s Hubert Selvanathan is referenced in Forrester’s Design Your Customer Success Program To Drive Value For Your Business, West Monroe is recognized in Gartner’s Market Guide for Salesforce Service Providers, West Monroe is referenced in Forrester’s Build Executive Buy-In For Your CX Transformation, West Monroe is quoted in Forrester’s A Good Customer Experience Requires Workers To Be Digitally Enabled, New Research: Employers and Employees Agree There is an Upskilling Crisis, Both Want Managers to Be More Effective, West Monroe is interviewed for Forrester’s Five Steps To Enable Customer Experience Delivery, Delivering a superior patient experience built around ease and trust for MultiCare Health System. Deeply versed in all aspects of the project lifecycle from inception to production, Tarun possesses the strong blend of management, functional, and technical expertise necessary to deliver effective, results-oriented customer management solutions.